Last Updated: April 19, 2026

1. Introduction

U4U Reparole Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you use our service:

• Contact Information: Email address, phone number, mailing address
• Immigration Information: USCIS case numbers, reparole application details, arrival dates, parole status
• Legal Information: Deportation status, ICE detention history, criminal record information
• Financial Information: Payment card details (processed securely through Stripe), employment status, job loss information
• Health Information: Medical conditions (only if voluntarily provided for case preparation)
• Family Information: Dependent information (only if relevant to your case)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for the following purposes:

• Document Preparation: To generate accurate legal documents for your mandamus case
• Service Delivery: To process payments and deliver purchased services
• Communication: To send you service-related emails, updates, and support responses
• Case Assessment: To evaluate your eligibility and provide recommendations
• Legal Compliance: To comply with legal obligations and court requirements
• Service Improvement: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and fraudulent activity

4. How We Share Your Information

4.1 Service Providers

We share your information with trusted third-party service providers:

• Payment Processors: Stripe (for secure payment processing)
• Email Services: For sending verification codes and notifications
• Cloud Storage: For secure data storage and backup
• Document Generation: Services that help create court-compliant documents

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or subpoenas
• Legal processes or government requests
• Protection of our rights, property, or safety
• Investigation of potential violations

4.3 Your Legal Representatives

If you later retain an attorney, we may share your case information with your legal representative upon your written authorization.

4.4 No Sale of Personal Information

We DO NOT sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted database storage
• Access Controls: Limited access to authorized personnel only
• Payment Security: PCI DSS compliant payment processing through Stripe
• Regular Audits: Periodic security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain case documentation for your reference

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Data Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications (service emails will continue)
• Restrict Processing: Request limitation on how we use your data

To exercise these rights, please contact us at the information provided below.

8. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to such transfers.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your CCPA rights

12. GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), you have rights under GDPR:

• Legal basis for processing: Consent, contract performance, legal obligation
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Data Protection Officer contact information available upon request

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: